Privacy
PRIVACY POLICY
Purpose and scope
This Privacy Policy sets out how GreenStudioLab process your personal data and sensitive personal data, including collect, use, disclose, retain, dispose and protect your personal data and sensitive personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”), its amendment, subsidiary legislation, order and standard pursuant to the PDPA, the Personal Data Protection Code of Practice for the Communications Class of Data Controllers 2017, General Code of Practice of Personal Data Protection 2022 and other applicable laws of Malaysia.
By providing your personal data and sensitive personal data to us, you are consenting to the processing of your personal data and sensitive personal data as described in this Privacy Policy. We may also process your personal data and sensitive personal data to the extent permitted by law.
The types of information we collect and store
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of our Services to you. Personal information may include:
• Name;
• Email;
• NRIC/Passport Number;
• Mobile Number;
• Date of birth;
• Biography;
• Unit Name & Number;
• Unit Size & Share unit;
• Login History;
• Documents such as SPA, LOA, Maintenance charges & NRIC/Passport;
Defining Personal Data and Sensitive Personal Data
Personal data and sensitive personal data are defined in the PDPA and refer to any information that relates directly or indirectly to you, from which you may be identified.
For the avoidance of doubt, please note that this Privacy Policy is applicable if you are (i) a natural person who is a customer of Greenstudiolab; or (ii) employees, contract staff, representatives, directors or shareholders of Greenstudiolab.
This Privacy Policy also applies even if you are not one of our customers, but you interact with us, use one of our services (whether free or paid for by a third party), take part in a survey, promotion, competition, contest, loyalty program, or enquire about our services.
How we use your personal information
The above personal information may be used for the following purposes:
• To operate, improve, or promote our Service;
• To contact you;
• When you have opted to receive e-mails;
• To respond to your email inquiries. Specifically, when Visitors or Members send email inquiries to us, the return email address is used to respond to those inquiries. We do not use the return email address for any other purpose or share it with third parties.
• To monitor and analyse trends such as: behaviour on the site, email clicks and opens;
• Perform accounting, administrative and legal tasks;
• For profiling or auto-matching user preferences for a better & efficient user experience
Why and for how long do we store the information we collect
We retain certain information collected from you while you are a member on the Site, and in certain cases where you have deleted your account, for the following reasons:
• So that you can use our Site;
• To ensure that we do not communicate with you if you have asked us not to;
• To better understand traffic to our Site and provide all members with the best possible experience.
• To detect and prevent abuse of our Site, illegal activities and breaches of our Terms and Conditions; and
• To comply with applicable legal, tax or accounting requirements.
We retain user data only as long as necessary for the purposes outlined above. This means that we hold different types of data for varying periods, depending on the type of data, the user category to which it relates, and the purposes for which it was collected.
Who has access to your data within our organisation?
Within our organisation, access to your data is restricted to those individuals who need it to provide the services you purchase from us, contact you, and respond to your inquiries, including refund requests. These staff members may include teams such as marketing, events, development, executive, and customer support. Employees only access data relevant to their team on a “need to know” basis.
Who we share your data with outside of our organisation, and why
Processors
We may use service providers to operate and improve the Site, assist with certain functions, such as payment processing, email transmission, our lawyers who will be working on your cases, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorise, through the execution of Data Processing Agreements or Addenda.
Authorities
We may access, preserve, and disclose information about you to third parties, including the content of messages, if we believe disclosure is in accordance with, or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms and Conditions or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.
Transfer of business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal
Advertiser Disclosures
Google Analytics
We use Google Analytics Advertiser Features to optimise our business. Advertiser features include:
• Remarketing with Google Analytics
• Google Display Network Impression Reporting
• Double Click Platform integrations
• Google Analytics Demographics and Interest Reporting
Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completing it, with an email reminder to finish your order. The “Remarketing” feature allows us to reach people who previously visited our Site, and match the right audience with the right advertising message.
Your Obligations
You are responsible for providing accurate and current personal data and sensitive personal data, including that of others you represent or are responsible for.
This obligation is a condition to the provision of our company, preferred merchants’ and strategic partners’ products and/or services to you and/or any other person authorised or permitted by you or your organisation to use the products and/or services.
If you provide personal data and sensitive personal data on behalf of others (such as family members, friends, or business associates), you confirm and represent that you have informed them of this Privacy Policy and obtained their consent or legal authority to disclose their personal data and sensitive personal data to us for us to process in accordance with the terms of this Privacy Notice.
Your rights under the GDPR
Under GDPR (EU users)
• You have the right to:
• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your personal data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority
Under PDPA (Malaysia users)
• You have the right to:
• Access your personal data
• Correct inaccurate or misleading data
To exercise your rights, you can contact us by email at privacy@greenstudiolab.com.
Links to other websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
Updates To Our Privacy Policy
We may update this Privacy Policy from time to time. The latest version will apply and supersede all previous versions, including any printed materials. Please check our website regularly for the most current version, indicated by the update date at the top of this Privacy Policy.